Management Systems in Higher Education Institutions, their Operation and Correlation with Service Quality
Abstract
The objective of this was to determine the correlation between the Operation of a Quality Management System (OSGC) and the Quality in the Service in a Management System (CSG). For the methodology, questionnaires were applied to workers of a Higher Education Institution (HEI) in the State of Durango, Mexico. The technique of statistical analysis of simple linear regression was used. The results confirmed that there is a positive linear correlation between the OSGC variable and the CSG variable. It is concluded that the regression model can be adjusted to validate studies that address topics similar to that of the present research and help measure the variables for continuous improvement.
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