Students' expectations about the Bachelor's Degree in Tourism Services Management
Abstract
Public university education is an option to expand job opportunities and raise the standard of living of young people, although educational programs do not adapt quickly or adequately to the educational, economic, and technological changes demanded by the productive sector. The objective was to analyze students´ expectations about the bachelor’s degree in Tourism Services Management at UQROO, related to the graduate profile. The method was descriptive, cross-sectional during 2021, with a survey with response options in Likert scale, applied to a sample of 183 active students of the Cozumel campus. Tests were performed with the Mann-Whitney U test and Exploratory Factor Analysis. It was determined that "administration" is the most important factor among the expectations to form a job graduation profile in accordance with the bachelor's degree. The results are useful for redesigning the formative processes of careers in tourism.
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